Media Insights

Amazon Prime Day 2020: How to Win with Digital

Prime Day official dates were announced early yesterday morning sharing the event will run October 13th-14th, 2020. With Prime Day just around the corner, brands selling on and off Amazon must have a smart digital strategy in place to win.

In just five years Prime Day has grown to be the third largest shopping day of the year1. In 2019, this event generated more sales for Amazon than Black Friday and Cyber Monday combined with over 175 million products sold2. During the same days, large retailers off Amazon saw daily revenue increases of 68% according to Adobe indicating the strong halo impact of this event1.

Prime Day will be even more important this year. Normally held in July and delayed due to COVID-19, Prime Day marks the unofficial start to the holiday shopping season. The 2020 holiday shopping season has already been disrupted due to COVID-19 and rising concerns about safety of shopping in-store. Amidst the pandemic, consumer shopping behavior continues to shift towards digital setting Amazon up for the biggest Prime Day yet.

To win during Prime Day marketers must develop a strong digital strategy to capture the digital shopper, nurture them, and drive conversion in this key time period. Prime Day learnings from 2019 are important to consider when developing your 2020 strategy. Check out Ovative’s key considerations for Prime Day below.

Prime Day 2020 Considerations for Marketers

1. Promotional Schedule: Build Your Budget with Fluidity

  • 2019 Key Insight:

    Percent off deals were the most common message in 2019 supported by free shipping from most retailers. Retailer promos off Amazon lasted beyond the Prime Day event.

  • 2020 Considerations:

    Build your budget with fluidity to capture performance in the moment. Feature strong deals or offers on your site during the Prime Day event dates (October 13th-14th) with budget and creative to support. Allocate additional budget for increased media support in the days following Prime Day to retarget and capture audiences who did not convert during the core event.

2. Targeting: Open Up Audience Targeting

  • 2019 Key Insight:

    During Prime Day consumers are heavily researching and comparison shopping for both themselves and gifts for others.

  • 2020 Considerations:

    Open up audience targeting to capture the increased pool of shoppers (target audience + gift givers). Anticipate “shopping around” behavior and heavy up on retargeting efforts.

3. Paid Media: Anticipate Changes in Costs + Efficiency

Paid Social

  • 2019 Key Insight:

    For Ovative clients Facebook costs increased 3%, Return on Ad Spend (ROAS) increased 38%, and Conversion Rate (CVR) increased 77% during Prime Day compared to non-Prime Day average. This trend was fueled by consumer perception of getting better deals from their favorite brands creating an “urgency” buying mindset.

  • 2020 Considerations:

    Assume slightly increased costs due to competition to reach this ready to shop audience. Use dynamic capabilities to reach consumers with relevant products and promo messaging where they are in the funnel to maximize efficiency during this time. Consider tactics like:

    • Dynamic Ads for Broad Audiences (DABA): Utilize your sale catalog to serve ads to a broader audience based on their online shopping behavior and fulfill consumers’ desires to find the best deal
    • Dynamic Product Ads (DPA): Capitalize on increased site visitors in the consideration phase and serve this audience dynamically created, relevant product ads to influence a purchase

Paid Search

  • 2019 Key Insight:

    Across Ovative clients, Google’s Cost Per Click (CPCs) stayed relatively flat as Click Through Rate (CTR) increased 13% during Prime Day compared to non-Prime Day average. Channel efficiency decreased as this higher volume traffic looked to research and compare prices across sites. CVR dropped 28% and ROAS decreased 27% to non-Prime Day average.

  • 2020 Considerations:

    Understand that increased comparison shopping and researching behavior will decrease ROAS and CVR. Align on on lower ROAS thresholds for this period to win on the right searches, meet traffic goals, and build strong retargeting pools. Develop a strategic keyword approach to ensure you rank for the most valuable searches. Consider tactics like

    • Ramp up top-performing Product List Ads (PLA), non-brand, and local campaigns
    • Increase investment in competitor categories
    • Amplify “Deals” and “Free Shipping” in ad copy to capitalize on relevancy 

Affiliates

  • 2019 Key Insight:

    Affiliate networks play a key role in Prime Day as they share promotions from Amazon and other brands with consumers.

  • 2020 Considerations:

    Share your promotional schedule and goals with Affiliate partners in advance of Prime Day to be included in cash back and loyalty deals.

4. Site Experience: Prepare for High Volume Event Shopping

  • 2019 Key Insight:

    Each year the list of sites crashing on key sale days like Black Friday, Cyber Monday, and Prime Day grows. Last year this list included major players like Costco and Nordstrom Rack3.

  • 2020 Considerations

    Execute volume testing in preparation for increased traffic levels to ensure site platform performance during peak periods. Emphasize products across the site that deliver a high marginal return for your business. Ensure product pages are optimized with promotional messaging, strong titles, and rich content to improve ability to rank in SEO. Feature BOPIS and other omni-channel services (e.g. curbside pickup, store locator) clearly onsite and in marketing messaging to allow consumers to choose how they want to shop.

How will you win this Prime Day? Build your budget with fluidity, open up audience targeting, anticipate changes in media costs and efficiency, and prepare your site for high volume event shopping. Take advantage of learnings from 2019 Prime Day and make sure your digital strategy is setup to successfully capture, nurture, and convert digital shoppers during this key time.

Ovative is a digital-first media and measurement firm seeking to transform the measure of marketing success. At Ovative, we help brands move the needle. We are curious. We value your brand. We want to see you succeed. Connect with us to learn more!

Sources: 1 | DigitalCommerce360  2 | Amazon Press Release  3 | Business Insider 


Maryjane Glynn

Senior Manager, Marketing

About the Author

Maryjane is a Senior Manager leading Ovative’s Marketing team. She’s played multiple roles across Ovative over the past five years, including supporting our biggest and most complex clients as an Account Director. Maryjane is passionate about solving complex marketing problems, helping marketers make the most out of their budgets, and unlocking new competitive insights to win.

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