Enabled customer-centric media activation through customer segmentation and journey mapping.
Integrated Media Planning & Optimization
Paid Digital Media
A franchise furniture and mattress retailer looked to refine their existing customer segmentation and enable media activation and organizational understanding of their customer.
1. Defined and dimensionalized 6 needs-based customer segments. Leveraged secondary research, existing segmentation data, and first party CRM data to create actionable and distinct audiences.
2. Developed detailed customer journeys for each segment to grow and retain customers. This was based on their purchase trigger, channel preferences, key inflection points, and desired positioning at each stage of the journey.
3. Translated customer strategies into digital media activation roadmaps. Identified channel-specific customer-centric opportunities across audiences, creative, experience, and account structure.
4. Launched media roadmaps, building in-platform audiences to target customer segments. Applied logic across media mix for franchise and corporate media accounts.
Working as an extension of the client team in an advisory media capacity to drive incremental impact enterprise impact, maximizing media optimization opportunities across Paid Search, Paid Social, and Affiliate channels....View more >>
Implemented Ovative’s Marketing Analytics Platform to unlock full visibility into enterprise impact of marketing dollars across participating retailers....View more >>