Customer Strategy & Activation

Mattress Franchise

Enabled customer-centric media activation through customer segmentation and journey mapping.

Scope

Creative

Integrated Media Planning & Optimization

Paid Digital Media

Strategy Consulting

Opportunity

A franchise furniture and mattress retailer looked to refine their existing customer segmentation and enable media activation and organizational understanding of their customer.

Impact

  • Identified 6 needs-based customer segments rooted in existing segmentation work
  • Built detailed customer journeys, identifying priority touchpoints for digital media activation
  • Developed customer-centric media activation roadmaps
  • Built in-platform audiences to enable customer-centric activation across franchise and corporate media accounts

Approach

1. Defined and dimensionalized 6 needs-based customer segments. Leveraged secondary research, existing segmentation data, and first party CRM data to create actionable and distinct audiences.

2. Developed detailed customer journeys for each segment to grow and retain customers. This was based on their purchase trigger, channel preferences, key inflection points, and desired positioning at each stage of the journey.

3. Translated customer strategies into digital media activation roadmaps. Identified channel-specific customer-centric opportunities across audiences, creative, experience, and account structure.

4. Launched media roadmaps, building in-platform audiences to target customer segments. Applied logic across media mix for franchise and corporate media accounts.

accent bar

View More Work

Media Advisory Services

National Home Furnishings Retailer

Working as an extension of the client team in an advisory media capacity to drive incremental impact enterprise impact, maximizing media optimization opportunities across Paid Search, Paid Social, and Affiliate channels....View more >>

Wholesale Measurement

State Lottery Program

Implemented Ovative’s Marketing Analytics Platform to unlock full visibility into enterprise impact of marketing dollars across participating retailers....View more >>

accent bar